Shipping policy

Shipping Policy for Boteh.shop

1. Shipping Locations

We currently ship within the UAE only.

2. Shipping Methods

We use registered and trusted courier partners for all shipments within the UAE. Currently, we only offer standard shipping.

3. Shipping Fees

Shipping fees are calculated at checkout based on the weight and size of your order.
Enjoy free shipping on orders over 200 AED.

4. Order Processing Time

Orders are processed within 1 to 3 business days. Please note that Saturdays, Sundays, and Public Holidays are not considered working days for standard deliveries.

5. Delivery Timeframe

Once your order has been shipped, delivery times will depend on the courier service and your location within the UAE. You will receive tracking notifications to keep you updated on the status of your delivery.

6. Shipping Address

Please ensure the shipping address provided at checkout is correct. We will dispatch deliveries to the address entered during checkout.

7. Tracking Your Order

Once your order is dispatched, we will send you a tracking number. You can use this to track your shipment through our courier partners.

8. Delivery Issues

In the case of any delays or issues with your order, please contact our customer support team at care@boteh.shop. We will assist you with tracking and resolving any issues that arise. If your order is damaged upon delivery, please reach out to us immediately for further assistance.